Microsoft Dynamics NAV ServicesMicrosoft Dynamics NAV Services


Professional Services you can Trust

Whether you are deploying a new system, need support for an existing system, want to upgrade, have a difficult issue to resolve, or need a custom module or system integration built, DMS has the  Microsoft Dynamics services experience with certified staff that can get the job done right.

Design & Implementation
Training & Support
Troubleshooting
System Upgrades
Custom Development


Design & Implementation

Dynamics NAV is a very flexible robust system that DMS designs to fit your business. To ensure you get the most out of your system our design & implementation services take an iterative approach that starts at the point of the proposal, continues through the implementation phase, and culminate at go-live.

1. Proposal

  • Business requirements are collected during the sales process through a series of demonstrations and meetings
  • System modules, milestones and resources are detailed in the DMS Agile project plan template
  • The implementation budget is more accurate because project details are better known
  • Project time-line to go-live is more accurate because project details are better known

2. Implementation

  • Iterative business requirements are gathered through workshops working directly with specific modules
  • Concise configuration and design information to deliver business requirements are documented for each workshop
  • Tasks to deliver configurations and designs are documented and assigned to the appropriate resource
  • Configurations and designs are delivered to be tested for each iteration of the project
  • Training requirements are tailored and delivered for each iteration of the project

3. Go-Live

  • Iterative workshops reduced the risk of changes encountered prior to go-live
  • The go-live plan is tailored specifically to meet client needs
  • Once go-live is attained DMS moves to a support role which is tailored to fit client needs

Get Up and Running Fast

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Training and Support

Training Services

Training is a critical part of getting you up and running fast, DMS tailors a plan to fit your needs. Instructor led training that walk through real-life scenarios can be done in person at your location or in our classroom at DMS. Internet webinars can be used and are often an effective way to reduce traveling costs.

Here are some of the other training and support options that augment the in-person workshops.

  • A training database is provided as a sandbox where you and your team can practice using the system without impacting the production system
  • Short walk-through videos for specific tasks are available on-demand 24/7 via the Internet
  • Online forums and blogs are available on-demand 24/7 via the Internet
  • Instructions and videos can be embedded within the system itself, for specific tasks to get your people up and running in their role fast
  • The easy-to-use interface contains context sensitive help and exceptional search capabilities to find and provide understanding for specific tasks

Support Services

Microsoft offers 10 years of active support for each new release of Dynamics NAV, ensuring vendor abandonment is not a concern. In most cases, our certified staff has been involved with the implementation of your system, this means they have an understanding of your business.

DMS offers the following support options.

  • Local expert support staff are available by phone for technical and application support
  • After hours support can be done on a case-by-case basis
  • Service ticket tracking system via website and email
  • Knowledge base and support ticket portal is available
  • Issue escalation path both internally and to Microsoft when required
DMS: Microsoft Gold Certified Partner
Microsoft Dynamics NAV Community

Get Support: DMS Support Page

Learn More: DMS Resource Library
Learn More: DMS Dynamics NAV Community


Troubleshooting

Have a Dynamics NAV problem you need fixed?

DMS exclusively works with Dynamics NAV. As a Gold Certified Microsoft partner and Independent Software Vendor (ISV), our fully certified staff and associates have a reputation for solving tough problems.

We have built our reputation on honesty and integrity.

  • If we know the answer to your question, we will tell you
  • If you can fix the issue yourself, we will tell you how
  • If we think we can find out the answer we will route you to one of our subject experts
  • If we don’t know the answer to your question, but we think one of our partners might, we will contact that partner on your behalf to arrange a meeting
  • If we don’t know the answer to your question, we will tell you and offer to help in any way we can

Our goal is to solve your issue in order to earn your business. If you would like to try our troubleshooting services simply call us at 1-800-789-555 or complete the online trouble ticket request form by clicking on the link below.

DMS: Microsoft Gold Certified Partner

Get Support: DMS Support Page

System Upgrades

Microsoft is constantly updating Dynamics NAV, adding more business functionality, integration options, and business intelligence tools. You can take advantage of the latest version by upgrading.

Providing an upgrade quote is a 3 step process:

  1. DMS will collect discovery information with regard to your system
  2. DMS will need a copy of your database to analyze
  3. Typically, a fixed price quote can be provided

note: If your system is heavily customized or is dependant on third-party add-ons, we will need to collect additional information in order to complete your quote.

Learn More: Dynamics NAV Statement of Direction


Custom Development

Many times Dynamics NAV can be configured or tailored to accommodate unique requirements. However, there are times when a custom work is required to fit very specific business requirements. In this case, as a Certified Independent Software Vendor (ISV) we have years of experience building custom applications both within and outside of Dynamics NAV.

We approach custom development in the same manner as we approach a new Dynamics NAV implementation. Once again, using an agile project methodology we deliver our work in 3 steps.

1 .Development Request

  • Business requirements are collected and documented through a series of demonstrations and meetings
  • Deliverables are detailed in the DMS development request ticket
  • Budget estimate is determined and agreed to by customer
  • Development timeline to go-live is determined and agreed to by customer

2. Development

  • Best practices learned as an ISV are adhered to ensure work is maintainable by any Microsoft partner
    • All development work is backed up
    • Development versions are tracked to make upgrades cost effective
    • Documentation is created that details how-it-works
  • Unit testing is completed prior to release to the customer
  • Functional documentation is completed

3. Delivery

  • Training is scheduled and delivered
  • Custom work is brought into the production system
  • Customer signs off on work completed


Built in Development Environment
Dynamic NAV Pages for Tablets

Learn More: Microsoft Dynamics NAV How-tos

Learn More: Microsoft Dynamics Developer Network